Pub Casino Privacy Policy

At Pub Casino, we take your privacy seriously and are committed to protecting the personal data you share with us when you play, deposit, withdraw or simply browse Pub Casino.co.uk. This policy explains what information we collect, why we collect it, how we use it, and the rights you have over your data. By registering an account with us, you agree to the practices described below.

Who We Are

Pub Casino is operated by L&L Europe Ltd, a company established in Malta under company number C53706, with its registered office at Northfields App 7, Vjal Indipendenza, Mosta MST9026, Malta. We operate under the L&L Europe brand alongside our sister brands, and we maintain a single customer view across the group for regulatory and safety purposes. We hold a licence from the Malta Gaming Authority (MGA/B2C/211/2011) and a remote casino licence from the British Gambling Commission (number 38758) for our UK customers. As the data controller, we are responsible for deciding how and why your personal data is processed.

Information We Collect

When you sign up for pub casino login access or continue using our online casino, we collect several categories of information to run your account safely and lawfully.

• We collect your name, date of birth, address, email address and phone number when you register.
• We gather identity verification documents, such as proof of ID and proof of address, to comply with KYC and anti-money-laundering obligations.
• We record your payment details when you deposit or request a withdrawal, including card information, e-wallet details or bank account references.
• We track your gaming activity, including the games you play, your bets, wins, losses and time spent on the platform, to improve our services and monitor responsible gambling indicators.
• We log technical data such as your IP address, device type, browser and geolocation to enforce restricted-country rules and prevent VPN or proxy misuse.
• We store your communications with our support team, including live chat transcripts, emails and phone call notes.

How We Use Your Data

We use the information we collect for a number of legitimate purposes connected with providing the pub casino experience:

• We use your data to verify your identity, age and location before allowing deposits or withdrawals.
• We use your gaming and financial data to detect fraud, money laundering and problem gambling behaviour.
• We process your details to manage your account, process your pub casino withdrawal time requests, and respond to support enquiries.
• We use your contact information to send you service messages, account notifications and, where you have opted in, marketing communications about our promotions, including welcome offers and free-spin campaigns.
• We analyse aggregated data to improve our website, our game library and our sportsbook offering.
• We may share relevant data with the Malta Gaming Authority, the UK Gambling Commission, and our ADR provider eCOGRA where required by law or to resolve a complaint.

Legal Basis for Processing

We rely on several legal grounds to process your personal data. We process data where necessary to perform our contract with you, such as managing your account and payments. We process data to comply with our legal obligations under Maltese and UK gambling law, including AML checks. We also rely on our legitimate interests to prevent fraud and improve Pub Casino co uk, and on your consent where you have opted in to receive marketing communications, promotional codes or notifications about a pub casino bonus code or pub casino promo code.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to remember your preferences, keep you securely logged in, and understand how visitors interact with pub online casino pages. Cookies also help us measure the performance of our marketing campaigns, including tracking whether a pub casino sign up offer or pub casino welcome offer has been used correctly. You can manage or disable cookies through your browser settings, though doing so may affect certain website functions.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• We share data with payment providers, including Visa, Mastercard, PayPal, Trustly, Skrill, Apple Pay and Paysafecard, to process deposits and withdrawals securely.
• We share data with identity verification providers to confirm your age and residence.
• We share data with game providers and platform suppliers, such as Evolution, Pragmatic Play, NetEnt and others, where necessary to deliver gameplay and calculate jackpot payouts.
• We disclose information to regulators, law enforcement and our ADR body, eCOGRA, where legally required.
• We may share limited data with our affiliated sister brands as part of our group-wide single customer view, used for responsible gambling and fraud prevention purposes.

International Data Transfers

As our operations are based in Malta and the UK, your data may be processed within the European Economic Area and the United Kingdom. Where data is transferred outside these regions, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information to an equivalent standard.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, regulatory and audit obligations, including anti-money-laundering record-keeping requirements. Where you close your account or self-exclude, we retain the minimum data necessary to comply with gambling regulations and to prevent re-registration where prohibited.

Data Security

We protect your data using 128-bit SSL encryption across all transactions, and we restrict access to personal information to authorised staff only. Our systems, including our random number generators, are independently audited by eCOGRA and iTech Labs, and we maintain segregated bank accounts to protect customer funds separately from company operating funds.

Your Rights

Depending on your place of residence, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent, such as opting out of promotional emails about our pub casino bonuses.
• You have the right to lodge a complaint with the Information and Data Protection Commissioner in Malta or the UK Information Commissioner's Office.

Marketing Preferences

If you have opted in to receive marketing, we may contact you with updates on new promotions, a pub casino bonus code for existing customers, or seasonal offers linked to major sporting events. You can withdraw your consent at any time through your account settings or by contacting our support team, and we will stop sending marketing communications while continuing to send essential service-related messages.

Children's Privacy

Our services are strictly intended for individuals aged 18 or over, or the legal age of consent in their jurisdiction if higher. We do not knowingly collect data from anyone under this age, and we apply robust age-verification checks at registration and throughout the customer relationship.

Third-Party Websites

Our website may contain links to third-party sites, including payment providers and informational pages such as pub casino reviews or Pub Casino reviews published by independent parties. We are not responsible for the privacy practices of external websites, and we encourage you to review their policies separately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We will post the revised version on this page, and continued use of our services after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy, wish to exercise your data protection rights, or need help with your account, our UK-based support team is available 24 hours a day via LiveChat, phone at +44 1223 931493, or email at support@Pub Casino.co.uk. For account recovery queries, contact service@Pub Casino.co.uk, and for formal complaints, contact complaints@Pub Casino.co.uk.